Privacy Policy

This Privacy Policy sets out how Carousel Sugarcraft uses and protects any information that you give when using our website.

Carousel Sugarcraft is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

What information we collect

In order for our customers to place and order on our website, we will collect, use and store your name, billing address, shipping address, telephone number and email address.

When you make a purchase we will collect credit card information, this information will not be stored on our website for security reasons.

We may collect the following information:

  • Contact information including your name, email address, shipping address, billing address, telephone and fax numbers
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We use this information to provide you with information about our products and services, to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Our internal record keeping.
  • To respond to questions / comments you may submit via this website.
  • To carry out internal data analysis.
  • To contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • Customer details will not be shared with any third parties except those needed to carry out your order such as Royal mail for details of your delivery.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are very small text files that are stored on your computer when you visit some websites. Cookies allow a website to recognise a user's device. Please refer to our Cookie Policy for further information.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.